Support Tickets

Manage business support requests and flag AI conversations for training

Total Businesses
342
+18 this month
Open Tickets
12
Avg response: 2.4 hrs
Resolved This Week
47
+12% vs last week
Avg Resolution Time
4.2 hrs
-1.1 hrs improvement
Flagged for AI Review
23
8 pending review

Tickets

#TKT-1247 Billing
Payment not processing for subscription renewal
Serenity Spa & Wellness • San Francisco, CA
12 min ago
Open
#TKT-1246 AI Issue
AI sending wrong availability times to clients
Luxe Salon • Los Angeles, CA
45 min ago
In Progress
#TKT-1245 Technical
Calendar sync with Google not working
Bliss Beauty Bar • Austin, TX
1 hr ago
Open
#TKT-1244 Onboarding
Need help setting up services and pricing
Zen Wellness Center • Seattle, WA
2 hrs ago
In Progress
#TKT-1243 AI Issue
AI not understanding Spanish language requests
Bella Nails • Miami, FL
3 hrs ago
Waiting
#TKT-1242 Technical
How to export client data for marketing?
Polished Nails Studio • New York, NY
4 hrs ago
Open
#TKT-1241 Billing
Incorrect charge on invoice - need refund
Glow Skincare Studio • Chicago, IL
5 hrs ago
Escalated
#TKT-1247 Open

Payment not processing for subscription renewal

Serenity Spa & Wellness • 12 min ago
Emma Rodriguez (Business Owner) 12 min ago
Hi, I've been trying to renew my subscription but the payment keeps failing. I've tried 3 different cards and none of them work. My subscription expires tomorrow and I can't afford any downtime. Please help!
Support Bot (Auto-reply) 12 min ago
Thank you for reaching out! We've received your request and a team member will respond shortly. In the meantime, please try clearing your browser cache or using a different browser.

Flagged Conversations for AI Training

23 Total Flagged
8 Pending Review
12 Added to Training
Luxe Salon Wrong Response
AI gave incorrect availability - said 3PM was open when fully booked
Today
4 messages
Bella Nails Missed Intent
AI didn't understand client asking about gel vs regular polish options
Today
6 messages
Serenity Spa Good Example
Perfect handling of complex multi-service booking with specific provider request
Yesterday
8 messages
Polished Nails Edge Case
Client requested appointment during business closure for holiday
2 days ago
3 messages
Glow Skincare Wrong Response
AI quoted wrong price for facial package - quoted $80 instead of $120
3 days ago
5 messages