Platform Overview
Live across all businesses
Last 7 days
Urgent Tickets
!
3
Requires immediate attention
Open Tickets
12
12
Avg response: 2.4 hrs
In Progress
8
Being handled by team
Resolved Today
24
Avg resolution: 4.2 hrs
Daily Active Users
Live
1,247
Businesses + End users
+8.3% vs yesterday
Weekly Active Users
4,892
Past 7 days
+12.1% vs last week
Monthly Active Users
12,456
Past 30 days
+23.5% vs last month
Active Businesses
342
With activity this week
+18 new this month
DAU/MAU Ratio
10.0%
stickiness
Good engagement - users return frequently. Target: 15%+
AI Resolution Rate
84.2%
no human needed
Conversations fully handled by AI without escalation
Booking Conversion
67.8%
inquiry → booked
Conversations that result in confirmed bookings
Peak Booking Times (All Businesses)
Low
High
Mon
Tue
Wed
Thu
Fri
Sat
Sun
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Top Services (Platform-wide)
View all1
Haircut & Style
Hair Services
2,847
$142,350
2
Full Body Massage
Spa & Wellness
1,923
$192,300
3
Manicure + Pedicure
Nail Services
1,654
$82,700
4
Color & Highlights
Hair Services
1,432
$214,800
5
Facial Treatment
Skincare
1,287
$128,700
Peak Booking Windows
Details10-11 AM
Morning Rush
23% of daily bookings
2-4 PM
Afternoon Peak
31% of daily bookings
5-6 PM
After Work
18% of daily bookings
Insight: Saturday 10AM-2PM has 47% higher demand
Consider: AI gap-fill feature for these peak windows
Product Insights & Feature Opportunities
34%
Businesses under-utilize AI outreach
116 businesses haven't enabled automated re-engagement.
Opportunity for onboarding improvement.
2.3 hrs
Avg gap between appointments
AI gap-filling could recover ~$48K/month in lost revenue
across platform.
67%
Same-day booking requests
High demand for last-minute slots. Consider: real-time
availability push notifications.
Top Performing Businesses
| Rank | Business | Bookings (7d) | AI Handled | Conversion | Growth |
|---|---|---|---|---|---|
1 |
SV
Serenity Spa & Wellness
Spa & Wellness
|
234 | 94% | 78% | +24% |
2 |
LS
Luxe Salon
Hair Salon
|
198 | 89% | 72% | +18% |
3 |
PN
Polished Nails Studio
Nail Salon
|
176 | 91% | 69% | +15% |
4 |
BB
Bliss Beauty Bar
Beauty Salon
|
152 | 86% | 71% | +12% |
5 |
FW
Fit & Well Studio
Fitness
|
143 | 82% | 65% | -3% |
SV
Serenity Spa & Wellness
Spa & Wellness • San Francisco, CA
LS
Luxe Salon
Hair Salon • Los Angeles, CA
PN
Polished Nails Studio
Nail Salon • New York, NY
BB
Bliss Beauty Bar
Beauty Salon • Austin, TX